Video defect detection · in pilot
Inspection footage, reviewed before anyone presses play.
Upload CCTV, drone or walk-through video and IssuesId’s AI watches all of it. Each defect comes back coded, located along the run, graded and scored for confidence. A person confirms what is real, and confirmed defects become tracked work with the clip attached as evidence. Running now as a pilot with asset owners.
app.issuesid.com/cctv/SU14056002-SU14056001
44.61 m5Structural peak
3Service peak
15Observations
Needs review225 MM CI · 45.2 M
44.6 mAI 50%
X · Collapsed conduit
28.8–43.9 mAI 90%
DEE · Deposits, encrustation
18.1 mAI 45%
JD · Displaced joint
WO-2863 raised · network maintenance · due in 2 days
The review screen on a 45 m, 225 mm cast iron sewer survey. Footage: Wessex Water, “Sewer scanning CCTV footage”, CC BY.
How it works
The AI does the watching. A person does the deciding.
Somebody watching four hours of pipe to find six things wrong with it is the expensive part of a CCTV program. The footage still gets watched, every frame of it, but by the time a person sits down the findings are already in a queue, worst first, each one a click away from the moment it was filmed.
01
Footage in
Upload in the browser, or have the CCTV or survey contractor send it in through the API. What the camera prints on screen (the asset, the start and finish point, the distance counter, the date) is read straight off the video into the survey header.
02
AI proposes
Every frame is reviewed. Each finding comes back with a code from your code list, where it is (chainage, time in the clip, clock position), how bad it is and how sure the model is. A condition that runs along the asset is recorded once, from where it starts to where it stops.
03
A person decides
The queue puts the worst and the least certain findings first, and one click plays the footage from that moment. Confirm, edit or reject, and add anything it missed. Every decision carries the reviewer’s name and the time.
04
It becomes work
Confirmed defects land on the IssuesId register as tracked items or work orders, with the frame and the clip as evidence, issued to the crew that fixes them and closed on proof. The reviewer signs off the condition report.
Industries
Any asset you film, with the codes you already use.
The detection pipeline does not care what the camera was pointed at. What changes from one industry to the next is the footage, the code list and the crew that fixes what it finds. Sewer CCTV coded to the WSA 05 structure is the first code set it is built against; every other row starts from your own code list in a pilot.
| Sector | Footage | What it looks for | Coded to |
|---|---|---|---|
| Water and wastewater First code set | Sewer and stormwater CCTV crawler surveys | Cracks, breaks, deformation, collapse, displaced joints, roots, deposits, infiltration, connections | WSA 05 Conduit Inspection Reporting Code structure |
| Roads and civil | Survey-vehicle and dash-mounted video | Potholes, cracking, rutting, worn line marking, damaged signs and barriers | The defect types in your road asset register |
| Buildings and facilities | Walk-through video and drone passes of facades and roofs | Cracking, spalling, water staining, failed sealant, damaged cladding and flashings | The categories already set up in your IssuesId projects |
| Construction handover | Video walks of finished apartments, townhouses and fit-outs | Damage, unfinished works and missing items, filed by room | Your snag categories and location tree |
| Rail, tunnels and culverts | Inspection runs through tunnels, culverts and under bridges | Spalling, seepage, cracking, exposed reinforcement, debris and blockages | Your structure inspection manual |
| Warehouses and logistics | Racking walks and dock-door video | Damaged uprights, bent beams, missing safety locks, floor and dock damage | Your racking inspection categories |
| Energy and utilities | Drone footage of poles, lines, substations and solar farms | Damaged insulators and cross-arms, vegetation encroachment, broken or soiled panels | Your asset defect codes |
Whatever the sector, a confirmed finding lands on the same record the rest of IssuesId runs on: tracked items, work orders, contractors and reports. So a crack found on a facade video and one found on a site walk are closed the same way.
Implementation
Fits how you already work, not the other way round.
Every asset owner arrives with footage in a different place, a different code list, a security team with views on where video lives, and a different appetite for letting software make the call. None of that should decide whether you can use it.
The stamps say what is live in IssuesId today, what runs in a pilot on your footage, and what gets built during one.
Availablelive in IssuesId todayIn pilotruns in a pilot on your footagePlannedbuilt during a pilot, not there yet
- Hosted in AustraliaAvailableIssuesId’s servers and database run in Sydney. For video, footage storage and the AI processing can stay onshore as well.
- Or inside your own cloudIn pilotWhere footage has to stay inside your environment, the detection pipeline can be deployed into your organisation’s cloud account on any major provider.
- Footage from wherever it is nowIn pilotUpload in the browser, a contractor sends it straight from their survey software through the API, or a backlog of past surveys comes in as one bulk import.
- Your codes and your gradesIn pilotWSA 05 structure for sewer and stormwater, or the defect list you already use. Condition grades follow the scoring tables you configure, not ours.
- As much or as little review as you wantIn pilotA person confirms every finding, or high-confidence findings in the codes you trust are accepted automatically and a random sample is checked. Set per code family, and changed as the numbers come in.
- Into the systems you already runAvailableA REST API with company-scoped keys and webhooks for events like a defect being raised, available across IssuesId today.
- Straight onto your network map and asset registerPlannedCondition grades and defects pushed to your GIS and asset management system, mapped to your asset IDs. Built in the pilot against the systems you run.
Accuracy
Measured on your footage, before you rely on it.
We do not quote an accuracy figure for your network, because we have not seen your network. A pilot measures it on your own coded footage, code by code, so you decide what to automate from your numbers, not a brochure’s.
01
Send us footage you have already coded
A sample of past surveys, with the codes your reviewers gave them. No new filming.
02
We run it and report the agreement
For each code family: what it found that your coders found, what it missed, and what it called that they did not.
03
You choose what to automate
Full review for the codes that matter most, sampling for the ones it gets right. Your call, made on your numbers.
04
Run it beside your current process
On live surveys, alongside how you review today, until you are happy to switch.
Asked first
Questions asset owners ask about video detection
Does it replace our CCTV coders?
No. It changes their job from watching footage to checking findings. The AI reviews every frame and proposes each observation with a code, its position along the run, a grade and a confidence score; a person confirms, edits or rejects it, and can add anything it missed. Nothing reaches the record without a reviewer’s name on it unless you choose to auto-accept a code family you trust, and even then a random sample is checked.
Which coding standards does it use?
For sewer and stormwater it follows the structure of the WSA 05 Conduit Inspection Reporting Code: the survey header, observation codes with clock position, extent and percentage, continuous defects with start and finish chainage, and structural and service grading. That is the first code set it is built against. For other assets it starts from the code list you already use, and condition grades follow the scoring tables you configure.
How accurate is it?
We do not publish an accuracy figure, because the honest answer depends on your footage, your cameras and your code list. A pilot measures it: we run surveys your reviewers have already coded and report, for each code family, what it found that they found, what it missed and what it called that they did not. You decide what to automate from those numbers.
Where is the footage stored and processed?
IssuesId runs in Australia, and for video the footage storage and the AI processing can stay onshore too. Where footage has to stay inside your own environment, the detection pipeline can be deployed into your organisation’s cloud account on any major provider. Either way your security team gets the detail before a pilot starts.
What footage does it take?
MP4 and other common video formats from CCTV crawlers, survey vehicles, drones and phones, uploaded in the browser, sent by a contractor through the API, or imported as a backlog of past surveys. Where the camera prints the asset, the start and finish point and a distance counter on screen, those are read off the video into the survey header.
What happens to a defect once it is confirmed?
It lands on the same IssuesId register as everything else: a tracked item or a work order with the frame and the clip attached, issued to the crew or contractor who fixes it, chased when it goes overdue and closed on photo evidence by someone who did not do the work. The reviewer signs off the condition report for the asset.
How does a pilot work?
Send us a sample of surveys you have already coded. We run them, report the agreement code by code, and walk you through the review queue on your own assets. If it is worth going further, it runs beside your current review on live surveys until you are happy to switch.
The rest of IssuesId, by industry
Builders →Practical completion, the handover pack, and the month-eleven DLP call answered from the record.Real estate agencies →Tenants raise a maintenance request with a photo; it routes to the trade and closes with proof.Property managers →Maintenance and defects across a residential portfolio, with an audit-logged record for every owner.Strata & owners corporations →The common-property defect register: by unit and level, dated photos, and the trail the inspector reads.Facilities management →Reactive faults and condition walks in commercial buildings, logged by room and closed on evidence.Manufacturing →Line inspections with hold points, non-conformances, and an ISO 9001-ready audit trail.Logistics & warehousing →Pre-trip, asset and facility inspections with photo proof of condition at the dock.Data centres →Install checks with hold points and the commissioning punch list, filed by hall and room.