Terms of Service
Effective 1 March 2026. If anything here is unclear, email legal@issuesid.com.
Agreement
By creating an account or using IssuesId, you agree to these terms. If you\'re using IssuesId on behalf of an organisation, you confirm you have authority to bind that organisation.
Your account
You\'re responsible for your login credentials, the data you put in, and the accounts you invite. Keep passwords strong. Enable SSO where available.
Acceptable use
Don\'t use IssuesId for anything illegal, fraudulent, or outside the scope of defect management. Don\'t attempt to reverse-engineer or overload the platform.
Fees & billing
Monthly plans bill monthly. Yearly plans bill annually. All fees are in AUD unless otherwise specified. Refunds for unused periods are available within 30 days of renewal.
Service levels
Enterprise customers receive a 99.9% uptime SLA with service credits. All other tiers are provided on a best-efforts basis. See status.issuesid.com for live uptime.
Liability
Liability is limited to the fees paid in the prior 12 months. We are not liable for indirect or consequential losses. This does not limit liability for fraud, death, or personal injury.
Termination
You can cancel any time from account settings. We may suspend accounts for breach of these terms after written notice. On termination, you have 90 days to export data.
Governing law
These terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of Victorian courts.