Less admin. More managed.
One register for every maintenance request across every property in the portfolio — raised by the tenant, issued to the trade, closed with a photo, and reported to the owner without you writing the email. Owner financials, lease documents and appraisals are on the roadmap, and marked as such below.
Running a commercial building rather than a residential portfolio? The facilities management page is written for that job. Strata-titled building? The common-property register is.
Every request, structured from the start.
Tenants submit requests through their portal with photos, a description, and urgency level. You get what you need to act — not a text message saying "something is broken." One tap turns it into a work order with a named contractor and a due date. How a tenant gets in without a password, and what happens when a stranger scans the code in the lobby, is answered in how tenants report maintenance without calling the office.
- Structured requests from tenantsAvailableEvery request arrives with a photo, description, and urgency level. No more vague calls to decode.
- Full request historyAvailableEvery status change, trade assignment, and close-out photo is logged against the request. No chasing for updates.
- Tenant keeps informedAvailableStatus changes and the close-out photo are visible in the tenant portal — they see progress without calling you.
- Owner visibilityAvailableOwners see all open and closed maintenance for their property in real time — fewer status calls to your office.
- Close-out recordAvailablePhoto proof of fix attached to every completed request. Disputes handled before they start.
Owners self-serve. You stay in control.
Save the report once and schedule the distribution — weekly or monthly, straight to the owner's inbox, with nobody logged in. They get the visibility they want without the calls to your office. Income and expense statements, tenancy detail and appraisal requests join it as the owner portal fills out.
- Reports that send themselvesAvailableSave the report once, set it to weekly or monthly, and it generates and emails on its own — with nobody logged in.
- Fifteen reports, three formatsAvailableWork lists, condition and progress, full detail with photos, cost, raw data. PDF for the owner, Excel or CSV for your own numbers.
- Filter first, count before you sendAvailableNarrow by property, status, trade, date range or any of fourteen filters and watch the match count before anything generates.
- Owner portal self-serviceAvailableOwners log in to see open and closed maintenance on their property, read-only, without an update email from you.
- Income & expense statementsPlannedMonthly and annual financial reports generated automatically and downloadable as PDF by the owner — without you lifting a finger.
- Tenancy & occupancy detailPlannedOwners see tenancy details, occupancy status, and upcoming inspections without emailing your office.
- Document libraryPlannedLease agreements, inspection reports, and compliance certificates accessible to owners and tenants in their respective portals.
- Appraisal requestsPlannedOwners submit rental or sales appraisal requests directly from their portal, pre-filled with their property address.
Ready to cut the admin?
Tenants, owners, and property managers all log in at the same URL. The portal adapts to the account type automatically, because external access is scoped server-side and notifications follow the same rules. Defects do not stop at handover, which is the part facilities managers inherit; for a commercial building, the facilities record is the same product with the tenant in a different seat.