Stop fielding the same maintenance call four times.
Tenants raise the request with a photo. It routes to the trade, closes with proof, and the owner watches it happen. Nobody rings the office to ask where it is up to.
Raised properly, the first time.
A tenant logs in through scoped external access and sees the maintenance on their own residence — nothing else in the building, no costs, no contractor identities. They raise it with a photo and an urgency, then follow it through to closed.
- Maintenance requestsPhoto upload, description, and urgency level — submitted with the right information, first time.
- Scoped to their residenceA tenant sees the items on their own unit and nothing else. Not the building, not the other tenancies, not what anything cost.
- Follow it to closedThey see the status move and the close-out photo when it lands. No status buttons — they cannot close their own request.
- Portal loginThe same login URL as everyone else — the portal adapts to the account type. No separate credentials to manage.
Their property, without the phone call.
Owners get a live, read-only view of every open and closed item on their property, with the photo that closed each one. Every request becomes a work order against a contractor on your list. Schedule the summary weekly or monthly and it turns up in their inbox on its own.
- Maintenance visibilityEvery open and closed item on their property, live. Owners stay informed without calling your office.
- Read-only by designThey watch. They comment. They cannot reassign a trade, change a status, or see another owner’s property.
- Photo proof on every close-outThe evidence that closed the job is attached to the record they are looking at.
- A summary that sends itselfSchedule the property report weekly or monthly and it arrives by email with nobody logged in.
Ready to cut your inbound calls?
Tenants, owners, trades and property managers all log in at the same URL. Each sees only their own slice — no training required, and no way to wander into someone else's. Notifications respect the same boundary. For common property, the argument usually turns on the paper trail strata can produce, and the strata register is the same product with the committee in the client seat.