Privacy Policy
Effective 1 March 2026. If anything here is unclear, email legal@issuesid.com.
What we collect
When you use IssuesId we collect account details (name, email, company), defect records you create (photos, location, descriptions), and usage telemetry (pages viewed, features used, errors encountered).
How we use it
To operate the service, support you, improve the product, and meet legal obligations. We do not sell personal data. We do not train AI models on your defect records.
Data location
Your data is stored in Australian data centres by default. Enterprise customers may request EU (Frankfurt) residency. Daily geo-redundant backups are retained for 35 days.
Sub-processors
We use a small set of audited sub-processors (AWS, Twilio for SMS, Postmark for email, Stripe for billing). A full list is maintained at issuesid.com/subprocessors.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by emailing privacy@issuesid.com. We respond within 30 days.
Contact
privacy@issuesid.com · IssuesId Pty Ltd, Level 2, 100 Collins St, Melbourne VIC 3000, Australia.